Frequently Asked Questions
How much does shipping cost?
Our shipping charges are $5.95 for two pounds or less, and $7.49 for anything over two pounds. We ship via UPS Ground.

When will I get my order?
Your coffee order will usually arrive about two weeks after you place your order.

Can I get free shipping?
Members of our 5/35 Club receive free shipping on all orders of five pounds or more as long as they remain members. Find out more.

What is the status of my order? Can I track my order after it has shipped?
You can check Your Account to see a list of the orders that you have placed. At this time, we do not update the Your Account status with shipping information, but you can expect your coffee to arrive about two weeks after you place your order.

I placed an order, but didn't receive an order acknowledgement. Did my order go through?
An order confirmation will be sent to your email address within three hours of placing your order. If you did not receive an order confirmation, please contact us.

When am I billed for my order?
The credit card that you used to place your order is billed at the time you place your order.

What is your return policy?
Orleans Coffee Exchange guarantees each product we sell as it is described on our Web site. If you are dissatisfied for any reason, simply return the unused portion within 30 days of receipt for a full refund of the purchase price. We'll also refund shipping costs if the return was a result of our error.

What forms of payment do you accept?
We'll gladly accept Visa, MasterCard, and American Express We can't accept cash, checks, or money orders. You can also use an ATM or other debit card bearing the VISA or MasterCard logo, just like a credit card.

Can I use a debit or ATM card on your site?
You can use an ATM or other debit card bearing the VISA or MasterCard logo on our Web site just like a credit card. If you have questions or concerns about credit card security on our Web site, check out our Safe Shopping Guarantee.

How do I open an account? How do I get a password? How do I place an order?
You will be prompted to open an account by placing your first order with us. During the ordering process, you will create your own Orleans Coffee Exchange password.

More questions?
Please contact us if the above answers do not address your question.